Often times, people show dissatisfaction through indirect behavior
Pay attention for underlying negative nonverbal behavior
Arms crossed, frowning, shaking head
Negative nonverbal behavior can cause mistrust, tension, and confusion
Instead of being confrontational about group issues,
we should address problems in a non confrontational, empathetic way
Ask upset group member to speak about their problem on hand
When the member discusses their issues, the rest of the group needs to be active listeners
When troubled people are provoked they may act erratically,
which is why it is our responsibility as a group to listen and not speak
Addressing nonverbal signs and becoming active listeners, we can resolve conflict before it arises
Pay attention for underlying negative nonverbal behavior
Arms crossed, frowning, shaking head
Negative nonverbal behavior can cause mistrust, tension, and confusion
Instead of being confrontational about group issues,
we should address problems in a non confrontational, empathetic way
Ask upset group member to speak about their problem on hand
When the member discusses their issues, the rest of the group needs to be active listeners
When troubled people are provoked they may act erratically,
which is why it is our responsibility as a group to listen and not speak
Addressing nonverbal signs and becoming active listeners, we can resolve conflict before it arises
Conflict Resolution
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